Portrait of Kyle Reddoch

Kyle Reddoch

Cybersecurity & IT Solutions Leader

kylereddoch@proton.me +1 806 418 1016 kylereddoch.me

About Me

I specialize in delivering innovative IT and cybersecurity solutions that keep businesses secure, efficient, and ahead of the curve. With 14+ years of experience in web development, software engineering, system administration, and IT support, I’ve built a career around solving complex IT challenges and aligning technology with business goals. I thrive in fast-paced environments, working collaboratively with clients, stakeholders, and teams to implement solutions that drive productivity and security. Whether it’s streamlining IT operations, strengthening security postures, or leveraging automation, I take pride in delivering results that matter.

Work Experience

  1. – Present

    Head of MSP Services

    Panhandle Computer Services

    • Manage 250+ endpoints across 10 clients, ensuring high performance, security, and stability.
    • Implement cybersecurity initiatives including firewall and endpoint protection, significantly reducing security vulnerabilities.
    • Monitor IT and cybersecurity incidents, reducing downtime and enhancing system resilience through regular audits and assessments.
    • Develop managed services strategies that optimize IT operations and strengthen client relationships, increasing retention rates.
    • Automate routine tasks like patching and monitoring, improving operational efficiency and decreasing manual workloads. Lead crisis response efforts for IT and cybersecurity incidents, achieving high levels of client satisfaction within budget constraints.

  2. –

    Residential Customer Service Representative

    Xcel Energy

    Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining call center database. Providing high-quality, positive customer interaction in a Call Center environment.

    • Typical calls include: establishing, transferring, and/or disconnecting service; analyzing and explaining customers’ bills; negotiating payment arrangements; promoting various marketing programs; and electric calls, including electric emergencies.
    • I participated in on-call rotation during emergency/outage situations.

  3. –

    CAP Team Associate

    Walmart

    Duties included unloading products from trucks, sorting products in the backroom, stocking store shelves with products, ensure that store aisles were clean, organzied, and presentable. Engaged vendors, drivers, and customers with a positive attitude and helped answer questions.

  4. –

    Communication & IT Rep

    BSL Media

    Worked on implementing a custom email marketing system with Salesforce for both the company and its clients. Also helped with IT duties such as creating new employees on the network with appropriate roles, etc.

  5. –

    Driver

    Uber & Lyft

    Pick up and meet passangers according to requests, appointments, and schedules. Pick up passengers at prearranged locations. Interacted with passengers and provided information about the local area and points of interest, and advice on restaurants.

  6. –

    Internet Markerting Manager

    887 Media

    Responsible for developing, implementing and managing marketing campaigns that promote client’s products and/or services. Played a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers. Identified and evaluated new digital technologies and used Web analytics tools to measure site traffic to better optimize marketing campaigns, email marketing, social media and display and search advertising. Selected achievements:

    • Increased client’s profit margins and overall visability on the internet and social media.

  7. –

    SEO/SEM Specialist

    887 Media

    As the SEO Specialist, I bridged communication and knowledge gaps between digital search and other SEO dependent inbound digital marketing disciplines for clients. I also offered strategic direction for SEO & improve rankings, search engine accessibility and engagement for the company’s clients. On the opposite side of the spectrum, I worked with other company team members where I provided detailed implementation instructions down to the code and task levels. Occasionally coded websites. Selected achievements:

    • Increased client’s visablity on the internet through improved search rankings and engagement.

  8. –

    Workforce Management

    Sitel

    Used workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments. Utilized call center tools to observe agents actual state compared to agents scheduled state. Managed real-time inbound call traffic to help ensure that service levels were met. Gained an understanding of the technical and business solutions; optimized schedules, forecasts and other tools and presented them to management. Prepared and maintained reports and monthly impact statements. Drove familiarity with analysis and ensure consistent methodologies are followed to maintain quality support the preparation of ad hoc analysis that enables strong understanding of the business. Provided training on report development to team members and management as needed.

  9. –

    Call Center Representative

    Sitel

    Customer Service Representative for Sitel’s Amarillo Call Center. Worked as a Back Office Support Staff for the USAA Campaign. Assisted and provided outstanding service to members via a mixture of outbound/inbound calls pertaining to their Auto Policies.

  10. –

    Marketing Director

    Tedco Buildings N Things

    Managed all incoming and outgoing content in relation to social networking sites - Facebook and Twitter to name few. Continually researched emerging online trends, tracked online demographic information and created compelling information/giveaways and contests to engage followers and fans. Forwarded promotion of the company, community engagement and maintaining fun and informational outlets. Assisted with related promotional duties including marketing, public relations, media relations, proofing and writing copy and assist other.

  11. –

    Webmaster & SharePoint Admin

    Happy State Bank

    Maintained and oversaw the public website for the bank. Responsible for all changes and regulatory requirements. Heavily involved in the internal SharePoint as an administrator. Oversaw the entire farm from a governance and functionality standpoint. Provided employees with services in mobile applications, enterprise portals and various web services. Maintained, managed and reported on the farm web, application, index, query and database servers in accordance with best practices. Used various PowerShell scripts for maintenance and governance of the SharePoint environment. Selected achievements:

    • Developed new public website for bank suing HTML5, CSS3, & Javascript.
    • Maintained and administered the bank’s intranet using SharePoint.
    • Right before I left, was working with software developers in moving online banking and mobile apps in-house.

Education

  1. –

    BSc in Information Technology

    University of Phoenix

    Completed with an Advanced Certification in Cybersecurity.

    Degree credential ID: 269P-YIN2-K0HI

    I constantly receive recognition for my academic achievements, including:

    • President’s List (1st half of 2024)
    • President’s List (2nd half of 2024)
    • President’s List (1st half of 2025)
    • President’s List (2nd half of 2025)

Skills

IT Management & Support

  • IT support
  • IT helpdesk
  • device management
  • MDM & device management
  • RMM & patch management
  • documentation management
  • Google Workspace administration
  • Windows
  • macOS
  • networking principles

Cybersecurity & Risk Management

  • cybersecurity
  • security tools
  • firewall management
  • endpoint protection
  • data security
  • problem-solving
  • security vulnerabilities

Customer Service

  • customer service
  • team collaboration
  • entrepreneurial mindset
  • flexible working hours

Process Improvement

  • automation
  • incident response
  • crisis management

Recent Projects

These are the projects I have been actively shaping lately across Eleventy, Mastodon, theming, and small web tooling.

Visit project

A Catppuccin-powered complete UI theme for Mastodon with configurable flavors, accent colors, fixed CSS exports, and a larger left-side composer.

  • Mastodon
  • Catppuccin
  • Theme
  • CSS

https://github.com/kylereddoch/catpuccin-mocha-ui-mastodon

Recent Build

Retro Garden

Visit project

Retro Garden is an open source Eleventy theme for personal sites that want IndieWeb publishing habits and early-web personality without giving up modern tooling.

  • Eleventy
  • IndieWeb
  • Theme
  • WebC

https://github.com/kylereddoch/retro-garden-eleventy-theme

Recent Build

Brewventy

Visit project

A coffee-themed, fully customizable Eleventy starter project combining elegant design with powerful functionality for blogs, docs, and landing pages.

  • Eleventy
  • Starter
  • Blog
  • Design

https://github.com/kylereddoch/brewventy

Visit project

A drop-in Eleventy plugin that adds a Share on Mastodon button and a small instance picker with an optional remember my instance feature.

  • Eleventy
  • Mastodon
  • Plugin
  • Nunjucks

https://github.com/kylereddoch/eleventy-plugin-mastodon-share

Licenses & Certifications

  1. Advanced Certification in Cybersecurity

    University of Phoenix

    Credential ID: 25VR-JF8P-KDH7

  2. Valid through Feb 2027

    Associate Certified Chief Information Security Officer (A-C|CISO)

    EC-Council

    Credential ID: ECC5293671408

Open Source

  1. Retro Garden

    https://github.com/kylereddoch/retro-garden-eleventy-theme

    Retro Garden is an open source Eleventy theme for personal sites that want IndieWeb publishing habits and early-web personality without giving up modern tooling. It mixes WebC components, palette switching, RSS, OG image generation, syntax highlighting, share links, and accessible defaults into one hand-made starter.

    3 stars

    0 forks

  2. Brewventy

    https://github.com/kylereddoch/brewventy

    A coffee-themed, fully customizable Eleventy starter project combining elegant design with powerful functionality. Perfect for personal blogs, documentation sites, and landing pages.

    12 stars

    0 forks

  3. Eleventy Plugin Mastodon Share

    https://github.com/kylereddoch/eleventy-plugin-mastodon-share

    A drop-in Eleventy plugin that adds a Share on Mastodon button and a small instance picker with an optional remember my instance feature. Works with Nunjucks, Liquid, and JS templates.

    3 stars

    0 forks

  4. Catppuccin Mocha UI for Mastodon

    https://github.com/kylereddoch/catpuccin-mocha-ui-mastodon

    🐘 A Catppuccin-powered complete UI theme for Mastodon, inspired by Bird UI, with configurable flavors, accent colors, fixed CSS exports, and a larger left-side composer for advanced web.

    1 stars

    0 forks

  5. Scriptable

    https://github.com/kylereddoch/scriptable

    A repository for scriptable (iOS app) JavaScript files that provide little snippets of information.

    75 stars

    14 forks

  6. Password Generator

    https://github.com/kylereddoch/PasswordGenerator

    An unlimited password generator created in Python.

    2 stars

    0 forks

Languages

  • English (Native)

Interests

  • Coding
  • Family
  • Apple Tech